West Marine = Thieving Scumbags

I ordered some small parts (gudgeons for my rudder) for my boat from West Marine.

I received an email stating that the items have shipped.

I received an invoice in the mail stating the items have shipped.

After 10 days I called, looking for my parts.  "They're coming."

After 20 days, I called, looking for my parts.  "Call back next week."

I call back today, and they tell me that the items have not shipped.  They don't even have the items in stock.  There is no timeframe available when the items may be in stock.

They have my money, and I don't have any parts.  Need to find alternative plans now.